Welcome!
This course has been designed specifically for HPIN Direct installers, providing step-by-step guidance on how to use the Carno app effectively in the field. Carno is an essential tool for carrying out home surveys, managing customer information, and ensuring that every heat pump installation project runs smoothly from start to finish, no matter the property or customer requirements.

Through clear demonstrations and practical examples, you’ll learn how to navigate the app with confidence—covering everything from setting up surveys, uploading photos, and recording key property details, through to submitting completed reports. Each section of the course mirrors the real-world workflow you’ll encounter on site, so you can apply what you’ve learned straight into your day-to-day work with ease and efficiency.

Whether you’re brand new to the app or looking to sharpen your skills, this course will give you the confidence to complete surveys quickly, accurately, and to the highest professional standard. By the end, you’ll understand exactly how Carno supports you in delivering a consistent service for customers, while streamlining your own job in the process.

This is your practical guide to mastering Carno in the field—making surveys simpler, smoother, and more reliable. Clear, simple, and practical training—let’s get started today and build your confidence.